Cyber Strategic Communications

Communicate with clarity before, during and after a cyber incident. CyberKnox helps protect trust while supporting disciplined response decisions.

YOUR TRUSTED SECURITY PARTNER

Methodology And Process

CyberKnox integrates communication readiness with technical incident response:

Understand stakeholders, scenarios and decision pathways.
Develop communication governance, plans and message frameworks.
Prepare leaders and spokespeople through exercises and coaching.
Support live incident communication and post-event recovery.

Deliverables And Outcomes

The engagement builds coordinated, credible communication:

Crisis communication plan.
Stakeholder map and contact pathways.
Scenario playbooks and holding statements.
Executive and spokesperson preparation.
Live response and recovery support.

Key Benefits

CyberKnox integrates strategic and crisis communications with cyber incident preparedness and technical response. This helps communication teams understand the operational reality while giving responders a clear pathway for stakeholder information and approvals.

Protect Trust

Communicate credibly with customers, employees, partners, regulators and the public.

Align with Technical Reality

Ground messages in verified incident facts, uncertainty and response actions.

Improve Decision Speed

Prepare approvals, roles, channels and escalation before pressure is highest.

Reduce Communication Risk

Avoid inconsistency, speculation and delay across internal and external stakeholders.

Why Prepare Before an Incident?

During a cyber crisis, facts are incomplete, stakeholder expectations compete and communication decisions can affect legal, regulatory, operational and reputational outcomes.

Preparation is valuable when roles and approvals are unclear, existing crisis plans do not address cyber scenarios, or leaders have not practised communicating under uncertainty.

CyberKnox helps organisations establish a practical framework and build confidence before an incident tests it.

Connecting Communications and Response

Effective communication must remain aligned with technical investigation and executive decision-making.

CyberKnox works with incident responders, leadership, legal advisers and communications teams to develop messages that reflect confirmed facts, appropriate uncertainty and current actions.

Stakeholder priorities and channels are managed through an agreed cadence, reducing inconsistent messaging and helping the organisation maintain trust as the incident evolves.

CyberKnox Essential Eight Services

Crisis Communication Plan

Define governance, roles, approvals, channels, escalation and operating rhythms.

Cyber Playbooks

Prepare scenario-specific decisions, messages, templates and contact pathways.

Spokesperson Training

Build confidence for media, customer, employee and regulator engagement.

Live Incident Support

Develop and coordinate communications as facts, impacts and actions evolve.

Stakeholder Mapping

Identify audiences, needs, concerns, dependencies and communication priorities.

Executive Preparedness

Equip leaders to make and communicate high-stakes decisions under uncertainty.

Exercise Support

Test plans, messages and decision workflows through realistic cyber scenarios.

Recovery Communications

Support ongoing stakeholder updates, reputation recovery and lessons learned.

Communication Framework

Roles, approvals, audiences, channels, cadence and escalation for cyber crises.

Message Toolkit

Holding statements, templates, FAQs and adaptable messages for priority scenarios.

Stakeholder Strategy

Audience-specific objectives, information needs, timing and ownership.

Engagement Scope

Final scope, assumptions, responsibilities and timings are agreed before delivery.

Exercise Report

Findings and actions covering readiness, decisions, coordination and communication performance.

Response Support

On-demand advisory and content development during a live cyber incident.

Our Partners

Get Started

Prepare Leaders and Messages before the Next Cyber Crisis

The service is tailored to organisational structure, risk profile, priority audiences and existing crisis arrangements. Legal advice, regulatory notifications and media decisions remain subject to the client’s accountable advisers and executives.